I saw a lot of people tell their stories and experience with the different companies they have dealt with. So i joined this chat to tell mine and I have to say i am very pleased with Profitt Vending. They have delivered on everything they sold me. It took about 2 weeks for me to fully be up and running in the locations. Once i approved the sites that were presented to me, everything went through very promptly.
1 reply to this topic
#2
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Posted 19 September 2009 - 10:25 AM
Post icon Posted 06 July 2009 - 03:35 PM
STAY AWAY FROM PROFITT VENDING AND THEIR LOCATOR SERVICE UNIFIED VENDING.
I purchased 3 machines{Genesis GQ-380} in march. I was new to the business so I was doing my research. Gary at Profitt Vending was very helpful in the beginning. As time progressed I found out different. There are so many things, lets see where do I start.
I decided on profittvending because I had read reviews and the good out numbered the bad and they had been in business for ten years, although they did not have a BBB rating I gave them a try.
Gary claimed that profitt would give 3 locations per machine to pick from with a minimum of 60 employees each.
I later found out after I had paid my deposit and was waiting for locations to check out, that the locating was done by a 3rd party [Unified Vending], which Nick of Unified Vending notified me that the locations would have a minimum of 30 employees.
I paid the remaining balance and proceeded to choose my locations. It took a while but I finally got two decent ones. So Nick told me to notify profitt so they would ship 2 and we would work on the 3rd. So I did.
Profitt gives you $100.00 bonus per machine for, to help towards first time stocking of inventory for each machine. It took 3 weeks, after being lied to twice by Gary about the date that the check was mailed, to finally receive it. Only to be in the amount of 150 instead of three hundred. It took another 2 weeks to get the remainder.
Meanwhile I have kept my locations informed that the machines will be arriving in a soon. On the day of arrival I go to the two locations early that morning to let them know the time window of the machines arrival that day, only to find out that neither location wants the machines. They were refusing delivery on delivery day, and had said nothing during the previous week, when I had contacted them at least three times each. Seems that the contacts that I was given by Nick of Unified Vending, did not have the authority to authorize. Now I'm panicking.
So I contact Gary and Nick. Now the machines have to go back to the Old Dominion dock, which is the freight company that does the deliveries for Profitt Vending. Now storage charges are going to be incurred for each day that the machines are on the dock. So Nick gets on it right away and finds me 1 location that I approved and 2 I did not. He pleaded with me to give these 2 a try and if I did not like them after 30 days he would find me others. I contacted him after thirty days and said that I would stay with 1, but the other I needed a replacement for because it was not producing.
That was over 80 days ago, since then nick has given me 4 bum locations with no potential and that has been over a month ago. I have constantly called and Email both Gary and Nick and have not gotten a response from either. As a matter of fact Nick Unified Vending's phone number has changed with no new referral.
So as you can see I am very disappointed with their service. I don't think that I've gotten my moneys worth. In my opinion from my experience, after they get your money, they change.
Oh, also the quality of the Genesis GO-380 is questionable. I have had problems since I first purchased them. I have had to change the coin validators on all three, and on one of them twice. I have had problems with the bill validator on one. I purchased them new in March 09.
Unlike Profitt and Unified, Genesis has given me excellent service. Only thing is the time between when you report the problem and when you get the part is frustratingly long.
By the way when the company delivered my machines, they did not unpack or place them. They just get them off the truck and set them down.
I have to agree with this post. Identical problem. You were a lucky one.
STAY AWAY FROM PROFITT VENDING AND THEIR LOCATOR SERVICE UNIFIED VENDING.
I purchased 3 machines{Genesis GQ-380} in march. I was new to the business so I was doing my research. Gary at Profitt Vending was very helpful in the beginning. As time progressed I found out different. There are so many things, lets see where do I start.
I decided on profittvending because I had read reviews and the good out numbered the bad and they had been in business for ten years, although they did not have a BBB rating I gave them a try.
Gary claimed that profitt would give 3 locations per machine to pick from with a minimum of 60 employees each.
I later found out after I had paid my deposit and was waiting for locations to check out, that the locating was done by a 3rd party [Unified Vending], which Nick of Unified Vending notified me that the locations would have a minimum of 30 employees.
I paid the remaining balance and proceeded to choose my locations. It took a while but I finally got two decent ones. So Nick told me to notify profitt so they would ship 2 and we would work on the 3rd. So I did.
Profitt gives you $100.00 bonus per machine for, to help towards first time stocking of inventory for each machine. It took 3 weeks, after being lied to twice by Gary about the date that the check was mailed, to finally receive it. Only to be in the amount of 150 instead of three hundred. It took another 2 weeks to get the remainder.
Meanwhile I have kept my locations informed that the machines will be arriving in a soon. On the day of arrival I go to the two locations early that morning to let them know the time window of the machines arrival that day, only to find out that neither location wants the machines. They were refusing delivery on delivery day, and had said nothing during the previous week, when I had contacted them at least three times each. Seems that the contacts that I was given by Nick of Unified Vending, did not have the authority to authorize. Now I'm panicking.
So I contact Gary and Nick. Now the machines have to go back to the Old Dominion dock, which is the freight company that does the deliveries for Profitt Vending. Now storage charges are going to be incurred for each day that the machines are on the dock. So Nick gets on it right away and finds me 1 location that I approved and 2 I did not. He pleaded with me to give these 2 a try and if I did not like them after 30 days he would find me others. I contacted him after thirty days and said that I would stay with 1, but the other I needed a replacement for because it was not producing.
That was over 80 days ago, since then nick has given me 4 bum locations with no potential and that has been over a month ago. I have constantly called and Email both Gary and Nick and have not gotten a response from either. As a matter of fact Nick Unified Vending's phone number has changed with no new referral.
So as you can see I am very disappointed with their service. I don't think that I've gotten my moneys worth. In my opinion from my experience, after they get your money, they change.
Oh, also the quality of the Genesis GO-380 is questionable. I have had problems since I first purchased them. I have had to change the coin validators on all three, and on one of them twice. I have had problems with the bill validator on one. I purchased them new in March 09.
Unlike Profitt and Unified, Genesis has given me excellent service. Only thing is the time between when you report the problem and when you get the part is frustratingly long.
By the way when the company delivered my machines, they did not unpack or place them. They just get them off the truck and set them down.
I have to agree with this post. Identical problem. You were a lucky one.
