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Joe is a great guy for customer service. I have a Genesis Go-127 and had no knowledge and broke a cylinder key that was stuck in the cabinet door. He was able to instruct me in removing the key and lock for replacement. The step by step was very easy. I was also able to get parts of the lock with 2 keys. He also provided me the knowledge and hands on to do it myself. Thank you Joe and will be coming back to you.
I would highly recommend Joe for parts.
Regards Jose
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