STAY AWAY FROM PROFITT VENDING AND THEIR LOCATOR SERVICE UNIFIED VENDING.

I purchased 3 machines{Genesis GQ-380} in march. I was new to the business so I was doing my research. Gary at Profitt Vending was very helpful in the beginning. As time progressed I found out different. There are so many things, lets see where do I start.

I decided on profittvending because I had read reviews and the good out numbered the bad and they had been in business for ten years, although they did not have a BBB rating I gave them a try.

Gary claimed that profitt would give 3 locations per machine to pick from with a minimum of 60 employees.

I later found out after I had paid my deposit and was waiting for locations to check out, that the locating was done by a 3rd party [Unified Vending], which Nick of Unified Vending notified me that the locations would have a minimum of 30.

I paid the remaining balance and proceeded to choose my locations. It took a while but I finally got two decent ones. So Nick told me to notify profitt so they would ship 2 and we would work on the 3rd. So I did.

Profitt gives you $100.00 bonus per machine for, to help towards first time stocking of inventory for each machine. It took 3 weeks, after being lied to twice by Gary about the date that the check was mailed, to finally receive it. Only to be in the amount of 150 instead of three hundred. It took another 2 weeks to get the remainder.

Meanwhile I have kept my locations informed that the machines will be arriving in a soon. On the day of arrival I go to the two locations early that morning to let them know the time window of the machines arrival that day, only to find out that neither location wants the machines. They were refusing delivery on delivery day, and had said nothing during the previous week, when I had contacted them at least three times each. Seems that the contacts that I was given by Nick of Unified Vending, did not have the authority to authorize. Now I'm panicking.

So I contact Gary and Nick. Now the machines have to go back to the Old Dominion dock, which is the freight company that does the deliveries for Profitt Vending. Now storage charges are going to be incurred for each day that the machines are on the dock. So Nick gets on it right away and finds me 1 location that I approved and 2 I did not. He pleaded with me to give these 2 a try and if I did not like them after 30 days he would find me others. I contacted him after thirty days and said that I would stay with 1, but the other I needed a replacement for because it was not producing.

That was over 80 days ago, since then nick has given me 4 bum locations with no potential and that has been over a month ago. I have constantly called and Email both Gary and Nick and have not gotten a response from either. As a matter of fact Nick Unified Vending's phone number has changed with no new referral.

So as you can see I am very disappointed with their service. I don't think that I've gotten my moneys worth. In my opinion from my experience, after they get your money, they change.

Oh, also the quality of the Genesis GO-380 is questionable. I have had problems since I first purchased them. I have had to change the coin validators on all three, and have had problems with the bill validator on one. I purchased them new in March 09.

Unlike Profitt and Unified, Genesis has given me excellent service. Only thing is the time between when you report the problem and when you get the part is frustratingly long.

By the way when the company delivered my machines, they did not unpack or place them. They just get them off the truck

STAY AWAY FROM PROFITT VENDING AND THEIR LOCATOR SERVICE UNIFIED VENDING.

I purchased 3 machines{Genesis GQ-380} in march. I was new to the business so I was doing my research. Gary at Profitt Vending was very helpful in the beginning. As time progressed I found out different. There are so many things, lets see where do I start.

I decided on profittvending because I had read reviews and the good out numbered the bad and they had been in business for ten years, although they did not have a BBB rating I gave them a try.

Gary claimed that profitt would give 3 locations per machine to pick from with a minimum of 60 employees each.

I later found out after I had paid my deposit and was waiting for locations to check out, that the locating was done by a 3rd party [Unified Vending], which Nick of Unified Vending notified me that the locations would have a minimum of 30 employees.

I paid the remaining balance and proceeded to choose my locations. It took a while but I finally got two decent ones. So Nick told me to notify profitt so they would ship 2 and we would work on the 3rd. So I did.

Profitt gives you $100.00 bonus per machine for, to help towards first time stocking of inventory for each machine. It took 3 weeks, after being lied to twice by Gary about the date that the check was mailed, to finally receive it. Only to be in the amount of 150 instead of three hundred. It took another 2 weeks to get the remainder.

Meanwhile I have kept my locations informed that the machines will be arriving in a soon. On the day of arrival I go to the two locations early that morning to let them know the time window of the machines arrival that day, only to find out that neither location wants the machines. They were refusing delivery on delivery day, and had said nothing during the previous week, when I had contacted them at least three times each. Seems that the contacts that I was given by Nick of Unified Vending, did not have the authority to authorize. Now I'm panicking.

So I contact Gary and Nick. Now the machines have to go back to the Old Dominion dock, which is the freight company that does the deliveries for Profitt Vending. Now storage charges are going to be incurred for each day that the machines are on the dock. So Nick gets on it right away and finds me 1 location that I approved and 2 I did not. He pleaded with me to give these 2 a try and if I did not like them after 30 days he would find me others. I contacted him after thirty days and said that I would stay with 1, but the other I needed a replacement for because it was not producing.

That was over 80 days ago, since then nick has given me 4 bum locations with no potential and that has been over a month ago. I have constantly called and Email both Gary and Nick and have not gotten a response from either. As a matter of fact Nick Unified Vending's phone number has changed with no new referral.

So as you can see I am very disappointed with their service. I don't think that I've gotten my moneys worth. In my opinion from my experience, after they get your money, they change.

Oh, also the quality of the Genesis GO-380 is questionable. I have had problems since I first purchased them. I have had to change the coin validators on all three, and on one of them twice. I have had problems with the bill validator on one. I purchased them new in March 09.

Unlike Profitt and Unified, Genesis has given me excellent service. Only thing is the time between when you report the problem and when you get the part is frustratingly long.

By the way when the company delivered my machines, they did not unpack or place them. They just get them off the truck

They have a locator who mass emails companies in your area. Then they give you the names of the interested parties and you make an appointment to meet. My deal is always the same. NO DEALS. I supply the machine and product at a reasonable price an they supply the spot and electric. I offer no percentage of money, this way the prices stay low and their workers are happy. They can say they are subsidizing the price. We booth agree to a 30 day notice of ending our relationship without penalty. Has worked well for me!

UPDATE 12/12/08
Profitt Vending has since changed their delivery procedure and now have machines delivered by their own people. They uncrate the machine and place the 2 sections together at the place of business using my machine, As a matter of fact...when I went there that afternoon the machine was in place and the delivery people were already gone. They even plugged in the soda section to get it cold. The machines manufacturer has replaced the dollar acceptors with a different type that works right from the get-go. I had a condenser problem with one of my machines and it was quickly rectified by the manufacturer with Profitts help.
I now highly recommend Profitt Vending for those starting out from scratch like I did. Gary and Michael were always very pleasant and eager to help me. I thank them for helping me to get into a business that I truly enjoy.
Thank you guys

i work in riverside ca and i am looking for a different vendor for my workplace. Our current vendor constantly lets the machine go empty and it is always taking people money. they also just removed our change machine so unless u have one dolor bills or change you are out of luck. i i have seen machines with credit card slots and i think that would be a better option for our warehouse where about 50% of the employees using the machines daily. so i am looking for another vendor that can keep up with our demands. so does anyone know of any good vendors?