Pull the cup forward where the motor attaches and the back of the cup should drop. Even though it may look like you pull the cup out through the front of the machine you actually take it out through the delivery area. So once the back has dropped you may be able to snake the cup out through the bottom. Depending on the actual model you may need to remove the delivery chute.
Many thanks for the advise, I went to it today and got it out, managed to slide it through the front but had more to play with when the delivery shoot was removed.
I still have the same problem though, it vends 1 can OK then doesn't vend the next can but then vends 2 cans, doesn't look like the cup has turned enough on one of the turns.
Im going to try to swop motors around tomorrow to see if that does anything???
I have a similar problem, think its the vend cam (where the cans sit in), took the motor out to free the vend cam but no matter how hard I tried, I couldn't lift it out. It was loose but didn't seem to come forward enough for it to come out - anyone any tips on how to remove it please?
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